Returns & Refunds
We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations, or you find a manufacturing defect, you have the right to return your order provided you give us a written notice within 14 days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to email@example.com and request a RAN (Returns Authorisation Number).
You must return the product(s) to us in a new and unused condition, with the original label and tags still intact and in the original bag and packaging. Please ensure that you use a tracked and signed for service, with a courier or a registered postal service to send back the goods. We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note. Return items not accompanied by a filled out Returns Form and RAN will not be accepted.
Please note that IHUOMA prices do not include custom duties and additional charges may be levied by your local tax office. Should you fail to clear the order through local customs and pay the relevant duties the goods will be returned to IHUOMA and a refund less the costs of returning the goods (shipping plus any associated duties) to IHUOMA will be automatically made to the card used to purchase the order upon receipt of the goods. We will issue you with a refund for your order excluding shipping costs and any associated duties charged to IHUOMA.
IHUOMA will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund or credit note will be issued, subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by Paypal and not Atelier Bordelle.
Exchanges & Credit Notes
Should you wish to exchange your order for a different size and/or product(s) or be issued with a credit note, please contact firstname.lastname@example.org within 14 days of receipt of your order and request a RAN (Returns Authorisation Number). Fill in the Returns Form enclosed with your order and return it together with your order
16 Fountain Gardens, Windsor, Berkshire, SL43SZ, UK
IHUOMA will be in contact with you within 5 days of receipt (with the exception of weekends and public holidays) of your returned order. Exchanges are subject to stock availability. Should you opt for a credit note, you will receive an email confirming the amount of credit you have. The credit is valid for a total of 6 months from the date of receipt and may be redeemed on any IHUOMA product by using the gift note code provided, when placing an order at the checkout. If the value of the credit is greater than the total cost of a new transaction, the outstanding credit will remain on the gift note for future redemption. Credit notes may be used in conjunction with other forms of payment in order to fulfil an order of greater value than the credit amount.