To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. To be able to use some of the services and features you will need to create an account with us. To be notified of any promotional offers, discounts and/or special events, you will need to subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify hello@ihuoma.co immediately of any breaches in security or unauthorised use of your account. Should any of your registration information change you can sign in to your account by clicking on the Account tab on the main menu of the homepage and update/edit your personal information, billing and shipping address(s). We may change account requirements from time to time so please check for updates on a regular basis.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and IHUOMA will be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in London, in the English language and is therefore governed by English law.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

Eligibility to purchase

In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to IHUOMA and whose applications are acceptable to IHUOMA.  IHUOMA reserves the right to refuse to ship multiple items to any one customer or postal address.

By making an offer to purchase IHUOMA merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

If you are shopping for the first time on www.ihuoma.co your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.

All prices are in £ Sterling and are inclusive of VAT where applicable, at the current rate of 20%. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered. The price of the goods does not include a charge for delivery.

For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.IHUOMA is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

IHUOMA has added the feature of viewing prices in EUR and USD via the currency converter tab within the shop section of the website. The currency converter is directly linked to the Forex and rates used are in real time, however the product prices in currencies other than in GBP are only indicative. When making a purchase with your credit card and/or a Paypal account you will be debited in GBP regardless of the currency selected and the GBP equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.

Sale price adjustment policy

Only on request by the client will IHUOMA offer a Sale Price Adjustment on items purchased up to 3 days prior to the commencement date of a sale. Please note that the exact style and size of an item must be available for purchase at the time your request is made before an adjustment in the sale price can be approved. All approved sale price adjustments will be created in the form of a store credit, which will be valid for 6 months and can be redeemed by contacting our atelier directly either by email hello@ihuoma.co

IHUOMA will not offer a price adjustment on items originally purchased in a sale or any other promotion that are temporarily reduced in price. Once an item has been purchased at a discounted price or sale, no price adjustment will be offered should a further sale or price reduction follow. 

Promotions

Promotions whereby a complimentary item is offered with the purchase of another item. Should a return be requested on the original item, BOTH the full order and the complimentary item must be returned. If the complimentary item is not returned with the order then the RRP of the item will be deducted from the refund for the order.

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal.

By card

Debit and credit card payments are processed via Shopify Payments, a secure payment gateway provided by Shopify. IHUOMA's website and online shop is hosted by www.shopify.com. All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify’s e-commerce hosting is Level 1 PCI Compliant.

By PayPal

PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to IHUOMA, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Promotion codes & debit notes

Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing hello@ihuoma.co and specifying the product(s) you wish to redeem your credit on.

All IHUOMA garments are made - to-order.  IHUOMA aims to dispatch your order within 3-4 weeks of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

To offer you the most secure and efficient service we have chosen Royal Mail for all UK & International deliveries.  As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and IHUOMA is not responsible for any delays caused by destination customs clearance processes.

IHUOMA insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

For shipment cost information please see our Delivery section. 

Refunds

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations, or you find a manufacturing defect, you have the right to return your order provided you give us a written notice within 14 days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to hello@ihuoma.co and request a RAN (Returns Authorisation Number).

You must return the product(s) to us in a new and unused condition, with the original label and tags still intact and in the original bag and packaging. Please ensure that you use a tracked and signed for service, with a courier or a registered postal service to send back the goods. We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note. Return items not accompanied by a filled out Returns Form and RAN will not be accepted.

Please note that IHUOMA prices do not include custom duties and additional charges may be levied by your local tax office. Should you fail to clear the order through local customs and pay the relevant duties the goods will be returned to IHUOMA and a refund less the costs of returning the goods (shipping plus any associated duties) to IHUOMA will be automatically made to the card used to purchase the order upon receipt of the goods. We will issue you with a refund for your order excluding shipping costs and any associated duties charged to IHUOMA.

IHUOMA will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund or credit note will be issued, subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by Paypal and not IHUOMA.

Exchanges & Credit Notes

Should you wish to exchange your order for a different size and/or product(s) or be issued with a credit note, please contact hello@ihuoma.co within 14 days of receipt of your order and request a RAN (Returns Authorisation Number). Fill in the Returns Form enclosed with your order and return it together with your order

c/o Beautifully Undressed
16 Fountain Gardens, Windsor, Berkshire, SL43SZ, UK

IHUOMA will be in contact with you within 5 days of receipt (with the exception of weekends and public holidays) of your returned order.  Exchanges are subject to stock availability. Should you opt for a credit note, you will receive an email confirming the amount of credit you have. The credit is valid for a total of 6 months from the date of receipt and may be redeemed on any IHUOMA product by using the gift note code provided, when placing an order at the checkout. If the value of the credit is greater than the total cost of a new transaction, the outstanding credit will remain on the gift note for future redemption. Credit notes may be used in conjunction with other forms of payment in order to fulfil an order of greater value than the credit amount.

Made to Measure & Bespoke

The Made to Measure price is calculated at a fixed mark-up of 40% on the net retail price. On receipt of an online Made to Measure order the client will be emailed a link to a Measurement Form with detailed instructions and advice on the measurements required in order for the atelier to complete the order. The atelier will accept the customers own measurements under the condition that any inaccuracies are the customer’s responsibility, and subsequently so are any fit problems that might arise as a result of the customer providing their own measurements.

During busy periods a Made to Measure order and Bespoke services may take up to 6 months to complete. Any changes to the order should be highlighted by emailing hello@ihuoma.co  within 24 hours from date of purchase or the atelier will be unable to alter the previously confirmed specifications.
On both Made to Measure and Bespoke orders IHUOMA retains a non-refundable 50% of the final price of your order to cover for the ordering of fabric, accessories, pattern drafting and production time. If a Made to Measure and/or an Bespoke order has been produced within the agreed time frame and to the specifications of the customer as detailed in the submitted Measurement Form  the order(s) are fully non-refundable.

For Bespoke the deposit is charged once the client has agreed to go ahead with an order by email confirmation.

Please note that for any orders placed within the studio and/or Made to Measure and/or Bespoke Services the Distance Selling regulations do not apply.

You consent to our Privacy Policy by making an online purchase, creating an account and/or subscribing to our newsletter.

By making an online purchase; you are granting consent to us retaining some personal data which you provide us with. Such as your name, email address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Shopify Pay and Paypal so that your payment transaction is processed. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By creating an IHUOMA account; you are granting consent to us retaining some personal data which you provide us with. Such as your name, email address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Shopify Pay and Paypal so that your payment transaction is processed. You also have the option to save your payment details for faster checkout and review your past orders and deliveries. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers (Royal Mail)  and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By subscribing to our newsletter; you are granting consent to us retaining some personal data which you provide us with, such as your name, email address and location in order to keep you informed via newsletters and emails. We will never share your personal data with third parties without your consent. When you subscribe to our newsletter you are agreeing to us contacting you via email with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

We collect information about site traffic, sales, wish lists and other commercial information which may be shared with our third party advertising platform in order to enhance your shopping experience.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so that we can consistently improve our site design to better meet our visitors’ needs.

Cookies
Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

IHUOMA do not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

For more information on cookies you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org

Opening an account vs. Subscribing to our newsletter

When you open an account, you will be given the option to subscribe to our newsletter or to opt out of this service. By subscribing to our newsletter you agree to receive email alerts for new products, collections, features, sample sales, special offers, contests, events of interest, and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

Accessing, editing and deleting your personal data

If you need to update/edit your personal information , please visit the website and after logging into your account using the “Account" tab on navigation bar, your personal information will be made available for review and change. You can also change, save or delete billing/delivery addresses. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks.  In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. You can do this by logging into your account and deleting the contact details you keep on file. In order to fully close your account, please contact hello@ihuoma.co.  Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.

Further Information

If you have any queries about our Privacy Policy, please contact us on hello@ihuoma.co

Intellectual Property
The contents are the property of IHUOMA.  Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without IHUOMA.Co's prior written consent is strictly forbidden.

Disclaimer
IHUOMA.CO is an online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. IHUOMA.CO online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and IHUOMA.CO reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled pre-dispatch, IHUOMA.CO  will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, IHUOMA.CO will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).

Governing Law
The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.